Once your order has been received you should receive an email confirming such, if you have not received an email from us please check your spam folder or logon to our site and check the status of your order.
Turnaround time from receiving an order to shipping is usually 1 working day, if you time it right with an early morning weekday order (UK time) we can usually ship same day. If you have any special requirements for delivery please do let us know, as we will do our utmost to assist.
We often receive feedback such as "thank you for the bomb proof packaging" etc. Virtually everything is bubble-wrapped, ceramics & tableware are well protected in sturdy boxes with loosefill and flatware is always wrapped in thick card etc.
Shipping is always via a trackable method and we will notify you with the tracking number when dispatched. Parcels are usually always shipped via a courier, we do not generally use Royal Mail for UK parcels. Please expect delivery within 3-5 working days of "Order in Progress" status. Once order status has changed to "Dispatched" it should usually take no more than 2-3 days to arrive. If you have any special requirements, e.g. "please leave in porch" please do let us know in the order comments section, but please note that depending on order value we may require a signature on delivery. Expedited delivery (i.e. next working day) is available on most orders as long as the order is placed by 11am the preceding working day, and will require a signature. Please note that we do not ship at weekends, nor guarantee any delivery at weekends.
normally within 7-10 working days
If shipping is stated as via Fedex then usually 2-3 working days, sometimes literally next day!
If shipping is stated as via Royal Mail then please allow 10-14 days for delivery, occasionally it takes longer depending on weather/flights etc.
Australia/New Zealand and rest of world:
if shipping is stated as via Fedex then usually within 7 working days, sometimes 2-3 days!
If shipping is stated as ‘via Royal Mail’ then please allow 14 days for delivery, occasionally it takes longer depending on weather/flights etc.
As per distance selling regulations you are entitled to return any item within 14 days of receipt for any reason. We have a non-quibble guarantee – simply if what you receive you don’t like or have changed your mind then just let us know first and then ship it back via a trackable method for a full refund of item cost and the associated shipping cost that you were charged (if any). Return shipping cost to us is at your expense.
In the unlikely event that we have made a major mistake in describing an item, or the item arrives damaged and on proof of damage then we will also refund your return postal costs.
Phone: +44 (0)1162 335104
Address: Vintage-Kitsch, 54 Belvoir Drive, Leicester, LE2 8PA, United Kingdom